Refund Policy

1. All purchases are final

Once payment for credits is made, the amount paid is non-refundable under any circumstance. We do not offer refunds, exchanges, cash-outs, or partial refunds for unused credits, in whole or in part, once a purchase is completed.

This includes, without limitation, cases where you did not use your credits, changed your mind, purchased the wrong pack, no longer wish to use the Service, or are dissatisfied with a result produced by the analysis.

Credits are consumed when an analysis runs. If the result contains an error, is inaccurate or is not the raag you expected, those consumed credits are retained by us and the amount paid is not returned.

2. Why we cannot refund

We would rather explain this plainly than hide it in fine print:

• Each analysis triggers paid third-party compute the moment it runs — AI vocal separation, AI inference, audio storage and bandwidth. That cost is incurred by us whether or not you like the result, and it cannot be reversed.
• Raag Finder is an experimental, best-effort tool. What you pay for is the processing of your audio and the delivery of an estimate — not a guarantee that the estimate is correct, complete, or the raag you had in mind. Wrong or undesired results are an expected outcome of this technology and still consume real cost.
• We are an early-stage product and our margin on a credit pack is intentionally very small, so that the tool stays affordable. There is no buffer from which refunds could be funded.

You can try the tool with a small pack before buying more, and free credits are granted from time to time so you can judge the quality before spending.

3. When a credit is consumed

• 1 credit = 1 analysis. A credit is deducted when an analysis is started via Listen, Upload or re-analysis.
• A free credit produces a public result from a clip of up to 45 seconds. A paid credit keeps the result private and allows a clip of up to 120 seconds; longer files must be trimmed in the app before you confirm the submission.
• Sending a Connect request costs 1 credit (free or paid). If you undo the request within the 2-minute window shown in the app, that credit is returned to your balance automatically — this is a built-in product feature, not a refund of any payment. After the window closes, the credit is consumed whether the request is accepted, declined or ignored.
• Posting a recruitment topic on the Forum costs 3 paid credits, consumed when the topic is posted.
• A credit is consumed regardless of the confidence score, the raag returned, or whether you agree with it. Errors in the result do not entitle you to a refund of the amount paid.
• Where the detection engine itself fails to complete a run, the credit is returned to your balance automatically. Changing the tonic (Sa) we detected triggers one free re-analysis of the same recording; further re-analyses cost a credit.
• Where the Service recognises that you are re-opening an analysis you already paid for, no new credit is charged.
• Reward credits — for example for keeping your Connect listing live for 30 days in a row, keeping your profile complete, or sharing a result with the community — are promotional gifts. They may be withdrawn if abused, carry no cash value and are never refundable in money.
• Credits do not expire while your account is active. They are forfeited without compensation if the account is deleted or terminated for breach of the Terms.
• Credits carry no cash value and cannot be transferred, gifted or resold.

4. Orders you started but never paid for

When you begin a purchase, an order is created on Raag Finder before you reach the payment page. If you close the checkout, or the payment is declined, that order stays pending and no credits are added.

• Pending orders are re-checked automatically against the payment gateway. If a payment is found, the credits are delivered and you are notified.
• If an order stays unpaid, it is marked payment not completed and flagged to our team for a manual check.
• Where no payment can be traced, we close the order. It then stops appearing on your Credits page. The record is retained, not deleted, and can be reopened if a payment is later traced to it.
• Closing an unpaid order is not a refund — no money was received. If money did leave your account for a closed order, write to admin@workolo.com with the order reference code and the gateway transaction reference and we will settle it under Section 5.

5. The only exceptions

We will correct genuine payment errors:

• Duplicate charge — you were charged more than once for the same order. We reverse the duplicate, or credit the equivalent pack, at your choice.
• Payment captured, credits not delivered — the gateway confirms your payment but your balance did not increase. We deliver the missing credits; if delivery is impossible, we reverse the charge.

Report either case within 7 days of the transaction to admin@workolo.com, quoting the order reference code shown on your Credits page and the gateway transaction reference. We acknowledge within 48 hours and resolve within 7 working days. Approved reversals are returned to the original payment method and may take 5–10 working days to appear, depending on your bank.

6. How payments are collected

All credit packs are sold by Workolo Entertainments through its checkout at workolo.com. Which currency and gateway you see depends on the country of residence saved on your Credits page, which you can change there at any time:

• India — 10 credits for INR 100, paid in Indian Rupees through the PhonePe gateway (card, UPI or net banking).
• Outside India — 20 credits for $3.00 USD, paid in US Dollars through PayPal.

Card, UPI, PayPal and bank details are handled entirely by the respective gateway; we never see or store them. Your bank or PayPal may apply a currency-conversion or cross-border fee that we neither receive nor control. An invoice or receipt bearing a reference code is available for every completed purchase in your Credits page. This Refund Policy applies identically to Rupee and Dollar purchases, and any approved reversal is returned to the original payment method in the currency originally charged.

7. Chargebacks

Please contact us first at admin@workolo.com — most issues are resolved within a day. Raising a chargeback or payment dispute without contacting us may result in immediate suspension of your account and forfeiture of any remaining credits while the dispute is investigated. We will supply the payment gateway with transaction, delivery and usage records in response to a dispute.

8. Governing law

This policy is governed by the laws of India, and the courts at Chennai, Tamil Nadu, India have exclusive jurisdiction, subject to any mandatory consumer rights you may have.

9. Contact

Workolo Entertainments
191/6, Lamech Street, Janaki Nagar, Valasaravakkam, Chennai 600087, Tamil Nadu, India
PAN AUNPG2336E · +91-4443300011
admin@workolo.com · Grievance Officer: Nidheesh Gopalan, nidheesh@workolo.com